Refund and Shipping Policy

Refund and Shipping Policy

Refund  Policy

Course Fee Refund and Cancellation Policy

Council for Skills and Competencies (CSC India) aims to ensure transparency and fairness in all course enrolments and payment transactions.

The following refund and cancellation conditions apply to paid courses, training programmes, internships and other fee-based services, subject to the specific programme terms.

1. Refund Eligibility

Refund requests may be considered under the following circumstances:

• Duplicate payment made for the same course or programme.

• Successful payment deducted from the user's account but enrolment not confirmed.

• Course or programme cancelled by CSC India.

• Payment received in excess of the applicable course fee.

• Other exceptional circumstances approved by the competent authority.

2. Non-Refundable Situations

Refunds may generally not be applicable in the following circumstances:

• The learner voluntarily withdraws after the course or programme has commenced.

• The learner fails to attend classes or complete the programme.

• The learner is unable to complete the course due to personal reasons.

• The learner violates programme rules or is suspended for misconduct.

• The learner fails to meet eligibility or documentation requirements after enrolment, where such requirements were clearly communicated.

These conditions are subject to applicable consumer protection laws and any specific refund commitments made for the programme.

3. Refund Request Procedure

Users seeking a refund must submit a written request containing:

• Student name.

• Registered email address.

• Registered mobile number.

• Course or programme name.

• Payment transaction ID.

• Payment date and amount.

• Reason for refund request.

• Supporting payment proof, wherever applicable.

4. Refund Processing

Eligible refund requests will be reviewed and processed within 7–15 working days after approval.

Refunds will generally be made through the original payment method, subject to payment gateway and banking procedures.

5. Duplicate Payments

Where duplicate payments are verified, the excess amount will be refunded through the applicable payment channel.

6. Course Cancellation by CSC India

If CSC India cancels a paid programme without providing an alternative arrangement accepted by the learner, eligible course fees will be refunded.

7. Refund Contact

For refund-related assistance, please contact the CSC India administrative team through the Contact Us section.

SHIPPING POLICY

Digital Services and Delivery Policy

Council for Skills and Competencies (CSC India) primarily provides educational services, online courses, digital learning resources, internships and skill development programmes.

1. Digital Service Delivery

Our services are primarily delivered electronically through:

• CSC India website.

• Learning Management System (LMS).

• Registered email communication.

• Online training platforms.

• Authorised digital communication channels.

2. Course Access

After successful registration and payment verification, eligible learners will receive course access credentials or enrolment confirmation through their registered email address or mobile number.

Access activation timelines may vary depending on the course and programme requirements.

3. Digital Learning Materials

Study materials, assignments, recorded sessions and other learning resources may be made available through the LMS or other authorised digital platforms.

4. Physical Deliveries

CSC India does not generally sell or ship physical products through its website.

If a particular programme involves the delivery of physical materials, books, certificates or other items, the applicable delivery conditions will be communicated separately.

5. Delivery Issues

If a learner does not receive LMS login credentials, course access or digital learning materials after the applicable processing period, they may contact our support team.

6. Delivery Contact

For assistance relating to course access and digital service delivery, please contact CSC India through the Contact Us section.