Highlights:

• The ServiceNow Administration Fundamentals path demonstrates mastery of ServiceNow System Administration and certifies that a candidate has the skills and essential knowledge necessary to manage the configuration, implementation, and maintenance of the ServiceNow platform.
• No matter your job role or function, this course will set you up for success to dive deeper into the ServiceNow Platform and explore different areas that support completing day-to-day tasks on the job.
• Job Roles: System 
• Administrator

What will you learn in ServiceNow Administration Fundamentals course?

Upon completion of this course, learners will be able to:

• Explain the ServiceNow Platform.
• Gain functional awareness of applications including ITSM, Service Operations Workspace, and Employee Center.
• Explore the power of the ServiceNow Platform.
• Configure applications for business.
• Configure Self Service.
• Enable productivity.
• Monitor an instance.
• Manage data.
• Package enhancements for testing.

Why should you take ServiceNow Administration Fundamentals course?

This course is intended to provide you with a basic overview of several topics covering everything from the user interface (UI) to how to submit requests to get help using the Service Catalog.

Who should take ServiceNow Administration Fundamentals course?

This course is designed to be the introduction-to-intermediate point for those performing ServiceNow system administration responsibilities within an organization.

Curriculum

Here is the outline for the path:

Module 1: Welcome to ServiceNow

• Welcome to ServiceNow Course Overview 
• A ServiceNow Platform Overview 
• Next Experience, Navigation, and Access Module 
• Lists and Filters Module 
• Forms Module 
• Tasks Module 
• Reporting Module
• Knowledge Management Module 
• Service Catalog Module 
• Virtual Agent Module 
• Welcome to ServiceNow Course Summary 

Module 2: Micro-Certification - Welcome to ServiceNow

• Instance Help
• Personalize Your Instance 
• Favorite a Filtered List 
• Create and Comment on a Record 
• Create a Visual Task Board from a List 
• Order an Item from Service Catalog 
• Create a Dashboard and a Report 
• Flag and Comment on a Knowledge Articles 

Module 3: ServiceNow Administration Fundamentals (SNAF)-Ondemand

• Course Outline
  • SNAF Introduction
  • SNAF Module 1: ServiceNow - The Modernized Work Experience
  • SNAF Module 2: Explore the Power of the ServiceNow Platform
  • SNAF Module 3: Configure Applications for Business
  • SNAF Module 4: Configure Self Service
  • SNAF Module 5: Enable Productivity
  • SNAF Module 6: Manage an Instance
  • SNAF Module 7: Manage Data
  • SNAF Module 8: Package Enhancements for Testing
  • SNAF Module 9: Capstone Project
  • Certified System Administrator Voucher Info 
  • Instance Help 

Tools you will learn in ServiceNow Administration Fundamentals course:

This course will provide a detailed view of the ServiceNow Platform. You will gain functional awareness of ServiceNow applications, configure applications for business, monitor an instance, manage data and package enhancements for testing.